Terms & Conditions

 Airports

Arriving flights: Delayed flights will not be charged for wait time. We will be monitoring the incoming flight to make sure a chauffeur is there exactly when you arrive. The grace period will start after the plane is wheels down, not at gate arrival time.

Cancelled flights:

We can reschedule the pick-up according to the new arriving date and time at no extra charge with the exception that the newly rescheduled trip isn’t (subject to early/late fee). However, If the reservation is cancelled because of a cancelled flight or notification is made less than 6 hours prior to pick up time; the fare equal to the total trip cost including gratuity will be charged for any cancellation that is made due to a cancelled flight and/or notified less than 6 hours before the scheduled pick-up time.

Delayed Flights:

We track all inbound flights so that we may arrive at your landing time. If your flight is delayed and arrives after midnight, you will be charged an early morning/late fee. 

Diverted Flights:

We are not responsible for diverted flights. The chauffeur will remain at the airport until notified by the passenger. The fare equal to the total trip cost including gratuity will be charged for any diverted flight cancellation. If the passenger wants the chauffeur to remain on location to wait for their arrival, the reservation will be billed hourly as directed, from garage to garage.

Departure Flights:

We do not monitor outbound flights. We are not responsible for departure flights that are delayed. The fare equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 6 hours before the scheduled pick-up time. Any changes to the pickup time can be accommodated at no extra charge if the chauffeur has not left our garage; however, if the chauffeur is already enroute, the chauffeur will arrive at the original pickup time, and will remain on location. The wait time will be added to the final cost of the reservation.

Waiting time:

We are not responsible for delays with luggage, customs, immigration, or any other delays that may cause the passenger to go beyond our allowed grace period of 40 minutes for domestic arrivals, and 1 hour for international flights. Passengers will be charged for wait time that goes beyond the grace period time. There is a $8.00 charge for every five (5) minutes of waiting time after the grace period elapses.

FBO:

All FBO arrivals have a two-hour minimum charge.

Airport Fee:

Will be applied on every airport pick-up. There is an additional $20.00 charge for all international arrivals.

Cancellations & No-Show Fees

Sedans & SUVs Point-to-Point: The fare equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 24 hours before the scheduled pick-up time.

For all pick-ups outside of Massachusetts, a 48 hour’ notice is required for cancellation to avoid being charged for sedans and SUVs.

Sedans and SUV’s - Hourly As Directed: For any cancellation that is made within the same week of the (Hourly) scheduled reservation, a 50% cancellation fee will be charged. Alternatively, you may request a FULL CREDIT for a rescheduled reservation on a mutually agreed date (subject to availability). *No refunds will be issued for cancellations made the same week without opting for the credit*

Last Minute Booking (same day reservations): All last-minute bookings that we are able to make accommodations for will be charged upfront and cannot be cancelled. Charges made are non-refundable.

No-show: A no show fee equal to the trip cost plus applicable waiting time, tolls, parking, and gratuity will be charged when the passenger fails to show at the designated location for which a reservation has been made. In order to avoid this charge, passengers should not leave designated pick-up locations without notifying us at 508-409-5322. If after hours, please notify your chauffeur.

Refunds

(Point-to-Point Trips)

Eligible for full refund as long as trip isn’t cancelled within 24 hours of reservation

(Hourly Trips):

To receive a full refund for hourly trips due to cancellations- the trip must be cancelled at least one week prior to the scheduled reservation date.

Refund Processing Time: Eligible refunds will be processed processed within 14 business days from the time of the cancellation request. Please note that your financial institution may have varying processing times for returning funds to your account.

Refund Inquiries:

If you haven't received your refund after the processing period, please email us at customerservice@majesticlimocompany.com with the subject line: “(your last name) & Refund Status”. A member of our billing team will respond to you within 24 hours.

Concerts & Sporting Events

Gillette Stadium & Xfinity Center: All reservations must be hourly as directed. No point-to-point reservations are accepted.

TD Garden & Fenway Park: All reservations have a two-hour minimum charge. No point-to-point reservations are accepted.

Fees and Surcharges:

Waiting Time:  grace periods are: 15 minutes for point-to-point & To Airport services, 40 minutes for a domestic flight, and 1 hour for an international flight after wheels down. There is a $8.00 charge for every five (5) minutes of waiting time after the grace period elapses. The grace period will start after the plane is wheels down, not at gate arrival time.

NOTE: We must have the proper flight number and airline on every airport pick-up.

STC Charge (Standard Transportation Charge): 10% will be applied to every reservation point to point.STC is a charge based upon various overhead expense items some of which may not relate to the specific trip.

Hourly as Directed: We have a (3) three hour minimum. Hourly rides are billed per hour at the chosen vehicle prevailing hourly rate. Final charges are based on actual ride duration, plus garage-to-garage time. Garage time (positioning) is the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The minimum garage to garage time is 30 minutes. Time-based charges are billed in 30-minute increments.

Tolls: Tolls will be billed at face value when applicable, at the end of the trip and added to the bill. If it’s not already applied. Routing without tolls if charged in the reservation will be removed.

Early Morning Fee: A $20 surcharge for service scheduled between 12:00 AM and 12:59 AM. A $25 surcharge for service scheduled between 1:00 AM and 8:00 AM.

Extra stops: We charge $20 for each stop accordingly based on locations and directions (This rule does not apply on the Hourly/As Directed jobs). $8.00 per five (5) minutes increments for any waiting time.

Holidays: We will charge ($25) or (25%), whichever is greater for service scheduled for the following days: New Year’s Eve after 12 pm, New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day (4th of July), (5th of July observed), Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas’s Eve after 12 pm, and Christmas’s Day.

Gratuity and Tips: Drivers always receive 100% of the gratuity charged. 

 *Vehicle Breakdown Policy*

At Majestic Limousine Company, we are dedicated to providing dependable and safe transportation services. In the rare event that a vehicle experiences mechanical issues, our procedures are as follows:

1. Immediate Notification: Our chauffeur will immediately notify both the client and our dispatch team of the breakdown.

2. Attempt to Provide a Replacement Vehicle: We will promptly attempt to dispatch a replacement vehicle to the location. If this is not possible within a reasonable timeframe, we will assist in making alternative transportation arrangements.

3. Inability to Provide a Replacement Vehicle or Alternative Transportation:

In the event that we are unable to secure a replacement vehicle or arrange alternative transportation within a reasonable time or the breakdown causes significant delays or disruptions, we will evaluate the situation on a case-by-case basis to determine appropriate compensation, which may include a partial or full refund, depending on the circumstances. 

*Additional Compensation:* As an acknowledgment of the inconvenience caused by the inability to arrange appropriate transportation it will be the discretion of a manager to issue a complimentary service of partial or equal value for a future booking.

4. Safety Assurance: Our chauffeur will take all necessary steps to ensure the safety and comfort of clients while waiting for further instructions.

5. Communication: Our dispatch team will keep you informed throughout the process. If it becomes clear that a replacement vehicle or alternative transportation cannot be arranged, we will immediately communicate this and proceed with the steps outlined above.

6. Exceptional Circumstances: If the breakdown occurs during a critical event (e.g., weddings, airport transfers), and we cannot provide a replacement or alternative transportation, we will work with you to find the best possible solution under the circumstances and ensure partial or full compensation.

7. Refund Process: Refunds will be processed within 14 business days from the date of the incident. Please allow additional time for your financial institution to process and return the funds to your account.

8. Future Service Credit: We will provide a credit equal to the original booking value for a future reservation. This credit is valid for one year from the date of the incident and can be used for any service offered by Majestic Limousine Company.

Bad Weather Policy: Reservations made with a Luxury Sedan may be required to be upgraded to an SUV in case of snow conditions for the safety of the chauffeur and the passenger as the discretion of the booking agent. Additional costs will apply.

Lost and Found: We assume no responsibility for lost or damaged articles left in or nearby the vehicle(s) belonging to the client or passenger. We will however notify our clients if something is found by our chauffeurs.

Damage and Liability: The client assumes full financial liability for any damage to a vehicle caused during the duration of the rental by them or any members of their party. The chauffeur or the office feels that the renter/party of the renter is putting the chauffeur or the mode of transportation or the renter/party of the renter in danger of injury. Or if the renter/party of the renter is in the possession of any Illegal material or substance, this service will be canceled without refund. This is without exception. We reserve the right to add up to an additional $300 fee for any damage to a vehicle. A fee of $150.00 for each carpet or seat burn, spillage, and soiling. The sanitation fee is $250.00.